Frequently Asked Questions
Answers to common questions from event attendees and organizers in Ghana.
For Event Attendees (Ticket Buyers)
Do I need to download an app or create an account to buy tickets?
No! FrontRow features true Guest Checkout. You simply select your tickets, enter your Name, Email, and Ghana Phone Number, pay via Mobile Money or Card, and your unique QR tickets are generated instantly on your screen and delivered to your email.
Which Mobile Money networks and payment methods are accepted?
We accept all three major Ghanaian Mobile Money providers — MTN Mobile Money, Telecel Cash, and AirtelTigo Money — as well as local and international Visa and Mastercard cards. Payments are processed securely via Bank of Ghana-licensed Paystack infrastructure.
How do I receive my tickets after paying?
Immediately after your Paystack payment completes, you are redirected to your Order Confirmation Pass. You can take a screenshot, save the page, download your ticket passes, or bookmark the unique link. A duplicate copy containing your pure SVG QR codes is also sent to your email address.
Can someone photocopy or clone my QR ticket to get in before me?
FrontRow employs strict single-entry verification. Each ticket has a unique 256-bit SHA-256 hash. The turnstile will admit the ticket only once. The moment it is scanned, our database locks its status as Used. Any subsequent scan attempt triggers an immediate loud red REJECTED (Already Used) warning displaying the exact prior scan time and admitting officer. Always keep your QR code private!
What happens if an event is cancelled or postponed?
If an organizer cancels an event, they are legally required under Ghana Consumer Protection guidelines to issue full refunds. FrontRow will coordinate with the organizer to disburse electronic refunds directly back to the original MoMo wallet or Card used during purchase.
For Event Organizers & Creators
What does it cost to sell tickets on FrontRow?
FrontRow charges a simple, transparent 8% flat platform fee per paid ticket sold (stored strictly in basis points and integer pesewas). There are zero upfront setup fees, zero monthly subscription costs, and free events are 100% free with no charges whatsoever.
How do I scan and admit attendees at the gate?
You don't need to rent expensive laser scanners! Your gate staff simply navigate to /checkin on any modern smartphone (Android or iPhone). The built-in HTML5 camera scanner reads the pure SVG QR code in under 200 milliseconds. Staff can also type in the short TK-XXXX-XXXX code manually if a guest's screen is damaged.
How and when do I receive my ticket payout?
Your revenue accumulates in real time in your verified Organizer Ledger. From your Finances tab, submit a payout request for any amount up to your available balance. We disburse directly into your MTN MoMo, Telecel Cash, AirtelTigo Money, or Ghanaian Bank account (standard turnaround is within 24 hours).
Why was my newly created event set to "Pending Review"?
To protect Ghanaian ticket buyers from fraud and ghost events, our administration team reviews newly listed events. We verify that dates, venues, and descriptions are authentic. Approvals are typically completed within 1 to 2 business hours.
Still have questions?
Our customer support team in Accra is available 7 days a week.
Speak to Support →