Terms & Conditions of Service

1. Role of FrontRow as an Intermediary Platform

FrontRow operates an online multi-vendor ticketing marketplace and software platform. FrontRow is an intermediary technology provider and payment facilitator; we are not the producer, organizer, artist, or venue operator of events listed on the platform, unless explicitly marked as a "FrontRow Official Production".

The contractual relationship for the actual delivery of the event is directly between the Ticket Buyer and the designated Event Organizer.

2. Guest Ticket Purchase & Admission Rules

• Zero Account Friction: Buyers may purchase tickets as guests without creating a persistent password or account. You must provide an authentic name, email, and Ghana phone number for ticket delivery.
• Single Entry Rule (1 Ticket = 1 Person): Each ticket bears a unique 256-bit cryptographically secured SVG QR code. Once scanned by gate staff, the ticket is permanently marked as Used in the database. Any second scan attempt will be immediately rejected at the turnstile.
• Safekeeping of Ticket Pass: You are solely responsible for preventing third parties from photographing, copying, or forwarding your QR code. FrontRow is not liable for entry denied due to duplicate presentation of the same ticket.
• Admission Rights: The event organizer and venue security reserve the right of admission in accordance with event safety policies and Ghanaian public decency statutes.

3. Anti-Scalping & Unauthorized Resale Prohibition

FrontRow strictly prohibits unauthorized commercial resale, scalping, or speculative auctioning of event tickets above their face value. Any ticket identified as being resold through unauthorized black-market scalping networks may be declared VOID without refund, and the QR code will be invalidated in the gate scanner registry.

4. Currency, Pricing & Integer Accounting

All monetary transactions on FrontRow are denominated in Ghanaian Cedis (GH₵) and processed strictly in integer pesewas (1 GH₵ = 100 pesewas). The platform does not use floating-point money values, ensuring zero rounding discrepancies on ticket purchases, platform commissions, or Mobile Money disbursements.

5. Refunds, Cancellations & Postponements

• Cancelled Events: If an event is definitively cancelled by the organizer, the organizer is legally obligated to issue refunds to all ticket holders. FrontRow will cooperate to process electronic refunds via the original Mobile Money or Card payment channel.
• Rescheduled Events: If an event is postponed or moved to a different venue, existing tickets remain valid for the new date. Attendees unable to attend the rescheduled date are entitled to request a refund from the organizer within 14 calendar days of the announcement.
• Attendee Change of Mind: Unless explicitly stated otherwise in the organizer's event policy, tickets are non-refundable for personal changes of schedule or absence.

6. Event Organizer Obligations

Organizers creating and publishing events on FrontRow warrant and represent that:

• They hold all necessary permits, copyright clearances, and safety authorizations required under Ghanaian municipal law (including Ghana Police Service and Ghana National Fire Service where applicable).
• Event descriptions, headline performers, dates, and venue capacities are truthful, accurate, and not misleading.
• They agree to the platform commission rate (standard 8% or customized basis points) deducted automatically from ticket gross sales.
• Payouts to MTN Mobile Money, Telecel Cash, AirtelTigo Money, or Ghanaian Bank accounts are settled upon review in accordance with platform anti-fraud clearance standards.

7. Limitation of Liability

To the fullest extent permitted by the laws of the Republic of Ghana, FrontRow shall not be liable for any indirect, incidental, special, or consequential damages resulting from event cancellations, personal injuries at venues, artist non-appearance, or technical failures of mobile telecommunication networks (MTN, Telecel, AirtelTigo). In all cases, FrontRow's total aggregate liability to any user shall be strictly limited to the total ticket price paid by the user for the ticket in dispute.

8. Governing Law & Dispute Resolution

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of the Republic of Ghana. Both FrontRow and users agree to first attempt amicable settlement via good-faith negotiation. If unresolved within 30 days, disputes shall be submitted to the exclusive jurisdiction of the High Court of Justice, Commercial Division, Accra, Ghana.

9. Contact Us Regarding Terms

For inquiries or clarifications regarding these terms:
Email: support@frontrow.com.gh
Help & Inquiries: Contact Support Desk